EXPERIENCE

We share a passion for Telecommunication, Systems and ICT. Our staff collectively have more than 200 years of Telecommunication experience, including mediation, VAS, WASP, Network Management, Core and RAN, CDR processing, Prepaid Systems. Information Management, BMC Remedy, BMC Remedy Discovery and BMC TrueSight.

TauLite has the staff and the consultative and technological experience of having developed products specifically for the telecommunications industry. We intelligently use configuration, performance, alarm and problem data for insight into network performance and prioritization and optimization. And also for intelligently handling mass fault conditions on the network.

Our engineers have an exceptional history in analyzing, designing, developing, delivering and supporting Telco grade systems.

Having deployed and integrated solutions in 22 countries in Africa, Middle East and Europe, effectively supported those solutions and upgraded them, TauLite has the experience to help you realize real business value.

Skills

Fault & problem management

  • Integrate to telecoms network nodes
  • Collect alarms spontaneous and via queries
  • Evaluate events and convert into alarms with state (active/not active)
  • Standardizing and enriching alarms into a normalized DB for active and historical alarming information
  • Present alarm data in graphic format like lists, dashboards, GEO
  • The problem management process including work orders, standby shifts, resolution, escalation, notification, SLA, vendor escalation,
  • Integration between alarm and problem processes
  • Scripting & command handling for enabling fault resolutiona
  • Automation of resolution, enrichment, escalation, notifications, communications

CMDB – Configuration data

  • Electronic data (send automated commands, link objects, DB etc)
  • Manual Data (understand workflow to capture right info, at right time by the right people – logical data)
  • Consolidation of data (relationships between data, objects and other physical & logical entities, interpretation)
  • Automation (of configuration changes, data collection, change management – alerts, auditing, etc.)
  • Scripting for configuration and execution

Network Performance Management

  • Integration to nodes & technologies
  • Understanding & processing performance counters and key performance indicators and key quality indicators
  • General ETL
  • Specialized DB processes and structures for high performance loading and querying of data
  • Mass loading and processing of event data records (calls, messages, data)
  • Integrate to telecoms network nodes
  • Collect alarms spontaneous and via queries
  • Evaluate events and convert into alarms with state (active/not active)
  • Standardizing and enriching alarms into a normalized DB for active and historical alarming information
  • Present alarm data in graphic format like lists, dashboards, GEO
  • The problem management process including work orders, standby shifts, resolution, escalation, notification, SLA, vendor escalation,
  • Integration between alarm and problem processes
  • Scripting & command handling for enabling fault resolution
  • Automation of resolution, enrichment, escalation, notifications, communications
  • Integration to nodes & technologies
  • Understanding & processing performance counters and key performance indicators and key quality indicators
  • General ETL
  • Specialized DB processes and structures for high performance loading and querying of data

Specialized Support

  • International support
  • Telco grade (urgency, resolution, work-around, response times, understanding impact)
  • 24/7
  • Support team
  • Knowledge sharing
  • Knowledge management
  • Support processes

Telecoms Vendors & Technologies (experience on)

  • Huawei, Ericsson, ZTE, Nokia Siemens
  • GSM, WCDMA, UMTS, LTE, WIFI, Transmission
  • Messaging, Charging, Payment Systems (CCN, SDP, IBS, Voucher)
  • SMS, USSD, MMS?

Intelligence

  • Intelligently using configuration, performance, alarm and problem data for insight into network performance and prioritization and optimization
  • Intelligently handing mass fault conditions on the network
  • Root cause analysis
  • Correlation
  • Reporting

Messaging

  • High throughput and volumes
  • Real time processing
  • Service and interface availability
  • Fail-over, load sharing, distributed systems
  • WASP management
  • Mobile network operator