ITSM Managed Services
End to End Services
Our main focus is delivering end to end services across IT aligning with the needs of the rest of the company and their customers. Ensuring accessible, monitored and performing ITSM systems, maximising the value from your ITSM solution.
We handle your operational challenges so that you can focus on your core business.
Support the TauLite Way
- Central Monitoring
- Ensuring connectivity
- Availability across time zones
- Proactive monitoring
- Urgency of resolution
- Communication and tracking
- Support SLA
- Business hours or 24/7 support
- International operations
- Standby number, Helpdesk, email support
- Callout or on-site support
ITSM specific services
- ITSM process workshop
- Solution Architecture
- Installation and upgrade projects
- Health checks and Performance tuning
- Back up and DR Services
- 1st, 2nd and 3rd line support
- Customisation
- Integration
- Reporting
- CMDB Discovery
ITSM product functions supported
- Service Request Management
- — Service Desk
- — Incident Management
- Problem Management
- Change and Release Management
- Knowledge base management
- Asset Management
- CMDB configuration management
- Single Sign On
- Configuration Item discovery
- Reporting
- SLA Management
- Self Service
- — Digital workplace
- — Smart IT
- — Chat
ITSM product functions supported
- Service Request Management
- — Service Desk
- — Incident Management
- Problem Management
- Change and Release Management
- Knowledge base management
- Asset Management
- CMDB configuration management
- Single Sign On
- Configuration Item discovery
- Reporting
- SLA Management
- Self Service
- — Digital workplace
- — Smart IT
- — Chat
Products Supported
- BMC Remedy ITSM
- BMC Digital workplace
- BMC Discovery
Key tools enabling TauLite to provide these solution support services
