We have created, installed and maintained solutions in 22 countries
throughout Africa, the Middle East and Europe
EXCEPTIONAL HISTORY AND A WEALTH OF
COLLECTIVE EXPERIENCE
Every interaction is an opportunity to demonstrate value and achieve
results for our customers
WE DELIVER TANGIBLE OUTCOMES
Engineering simple, effective solutions to your complex
technology issues
COMPLEX PROBLEMS,
INTELLIGENT SOLUTIONS
Development and support of Telecommunications, Data and Infrastructure Solutions
THE TAULITE WAY
Our solutions are customised to your company's needs, demystifying IT and assuring
greater levels of adoption, engagement and ROI
MAKE TECHNOLOGY WORK FOR YOU
We Create Value From Complexity.
A TauLite Day
MANAGED ENTERPRISE ORACLE DATABASES
MANAGED SQL SERVER INSTANCES
SMS SENT
ALARMS PROCESSES
ITSM EVENTS PROCESSES
Our Products and Services
WASP Services and Messaging Channels
WASP Managed Services
TauLite’s WASP services deliver fully redundant and hosted systems, real time processing, service and interface availability, and reliable fail-over capabilities.
IT Service Management (ITSM)
ITSM Managed Services
We implement smart IT Service Management Software to ensure customer satisfaction, with excellent operational support.
Telecommunications and IT Network Management
Service Desk, Monitoring and Notification
Application and Data Management
Network Management Managed Services
Using leading industry products and technologies and bespoke developments (if and where necessary) TauLite provides superior Network Management services for:
- eNOC
- Service Desk
- Manager of Managers
- Configuration Management Database
- Customer Portals
Manager of Managers, Monitoring and Notification
Micro and OneProject are the key tools to provide quality Managed Services.
Key Features
- Manager of managers
- Alarms, alarm sync, service checks
- CMDB discovery and data collection
- Alarm presentation, dashboards
- Notifications, callouts
- Escalation to ITSM
- Reporting
- Customer portals
Key Online Features
- Online file upload or contacts
- SMS
- Purchase airtime, data and SMS bundles
GEO Mapping Services
- Address Search
- Network Coverage Maps
- Interactive Map for logging requests
- CMDB, Alarm Integration and presentation
- Presenting Live GEO coded data
- Presenting Live Site Status and data
Geo Mapping Managed Services
These advanced services give customers in-depth, visual feedback on the geographical representation of their clients, stores, or offices, empowering them to view risk, revenue, and workforce data by region.
Database Administration
- Managing enterprise scale databases including single, RAC, multi-tenant architecture, Exadata, Data Guard, heterogeneous Services
- APEX
- Golden Gate
- Windows SQL Server
- Managing SQL Server instances including AO, Mirror, Single, Log shipping
Database Administration Managed Services
At TauLite we manage more than 1 000 Oracle and Microsoft databases, while offering unmatched support as a supplement to the company DBA team, or as a full managed service.
Project and Task Management
Key Features
- Product, epic and feature management
- Project tracking and execution
- Sprint tracking and execution
- Task scheduling and tracking
- Resource availability
- Capacity management
- Approvals, notifications and reminders
- Activity, status and performance reporting
- Tools, time and cost management
- Controlled access
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