Welcome to TauLite

Welcome to TauLite

We Create Value From Complexity.

We passionately embrace the future of technology through diversity and collaboration.  With a deep understanding of Telecommunication, Systems, Data, and IT, we strive to simplify complexity for our clients.

A TauLite Day

MANAGED ORACLE DATABASES

MANAGED SQL SERVER INSTANCES

SMS SENT

ALARMS PROCESSED

ITSM EVENTS PROCESSED

With proven methodologies and processes, we effectively trigger real business value, improved operations, and enhanced customer experience. We firmly believe every interaction; every touchpoint is an opportunity to delight and demonstrate value.

Our Products and Services include

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What our Customers say

“TauLite has consistently delivered services to a very high standard, meeting and exceeding their SLAs.”
“TauLite has a very good knowledge of our systems and processes.”
“We can recommend TauLite as a partner with confidence.  Working with Taulite will be beneficial to any organization.”
“TauLite consistently delivers above expectations.”
“We are very satisfied and impressed with TauLite’s resources, management involvement and response times to ad-hoc requests and additional assistance.”
“Deployment was handled exceptionally well by TauLite.  The team was super helpful and understood our requirements perfectly.”

Our Products and Services

Database Administration Managed Services

At TauLite we manage more than 1 000 Oracle and 1 000 Microsoft databases, while offering proactive support as a supplement to the company DBA team, or as a full managed service.
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MySQL Oracle logos - transparent
  • Managing enterprise scale databases including single, RAC, multi-tenant architecture, Exadata, Data Guard, heterogeneous Services
  • APEX
  • Golden Gate
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Microsoft SQL Server logo - transparent
  • Windows SQL Server
  • Managing SQL Server instances including AO, Mirror, Single, Log shipping
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IT Service Management (ITSM)

ITSM Managed Services

We implement smart IT Service Management Software to ensure customer satisfaction, with excellent operational support.

TauLite Managed Services ensure that you, as the Customer, get the most out of:

  • Service Request Management
  • SLA Management
  • Problem Management
  • Change Management
  • CMDB Management and Discovery
  • Asset Management

We enable Digital Transformation through self-service, workflow, automation and integration.

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ServiceNow logo color
TauLite is proud to be an official ServiceNow implementation and service partner.
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Efecte logo - small
TauLite partnered with Efecte to sell, support, and host the Efecte platform on TauLite or Customer in country private clouds.  Efecte digitalises and automates your services so you can focus on what matters most to you.  The cloud-based Efecte platform combines in a single system all functionalities for automating your processes from IT, from other business areas and for your identity and access management.
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BMC logo
TauLite successfully provides managed services for on-prem installations of BMC products, Remedy ITSM and Discovery, with a team of several BMC certified resources.
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Telecommunications and IT Network Management

Service Desk

Monitoring and Notification

Application and Data Management

Network Management Managed Services

Using leading industry products and technologies and bespoke developments (if and where necessary) TauLite provides superior Network Management services for:

  • Alarming and Requests
  • Manager of Managers
  • eNOC
  • Manned ITSM Service Desk
  • Configuration Management Database
  • Customer Portals
eNOC
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eNoc, Manager of Managers, Monitoring and Notification

Micro is available as a SAAS or as an on-premises installation
White labelling is also available to support client products and services

Micro-Monitor

Key Features

  • Manager of managers
  • Alarms, alarm sync, service checks
  • CMDB discovery and data collection
  • Alarm presentation, dashboards
  • Notifications, callouts
  • Escalation to ITSM
  • Reporting
  • Customer portals
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Micro-Notify

Key Online Features

  • Online file upload or contacts
  • SMS
  • Email
  • Purchase airtime, data and SMS bundles
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WASP Services and Messaging Channels

WASP Managed Services

TauLite’s WASP services deliver fully redundant and hosted systems, real time processing, service and interface availability, and reliable fail-over capabilities.

  • Complete Messaging Service – on Prem or SaaS
  • While Labelling available
  • Development and Integration of Mobile Services
  • Billing and Revenue Share Support
  • Number Plan and Bind Management Support
  • Pre-sale Technical Support and Customer On-boarding
  • 24 x 7 Full Technical Support
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Bulk-SMS
Bulk SMS
USSD-thumbnail
USSD
Premium-rate-Service
Premium Rate Service
Airtime
Airtime

GEO Mapping Services

GEO Mapping services give customers interactive, visual feedback on the geographical representation of their data and services, clients, stores, or offices.
Some of the fully hosted GEO Mapping services are:

  • Address Search
  • Network Coverage Maps
  • Interactive Map for logging requests
  • CMDB, Alarm Integration and presentation
  • Presenting Live GEO coded data
  • Presenting Live Site Status and data
Geo-Map-examples-1
Geo-Map-examples-2
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Project and Task Management

One-Project

Key Features

  • Product, epic and feature management
  • Project tracking and execution
  • Sprint tracking and execution
  • Task scheduling and tracking
  • Resource availability
  • Capacity management
  • Approvals, notifications and reminders
  • Activity, status and performance reporting
  • Tools, time and cost management
  • Controlled access
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