Our main focus is delivering end to end services across IT aligning with the needs of the rest of the company and their customers. Ensuring accessible, monitored and performing ITSM systems, maximising the value from your ITSM solution.
Availability across time zones
Urgency of resolution
Communication and tracking
Business hours or 24/7 support
Standby number, Helpdesk, Email support
Callout or On-site support
ITSM process workshop
Installation and upgrade projects
Health checks and Performance tuning
Back up and DR Services
1st, 2nd and 3rd line support
BMC Remedy ITSM,
BMC Digital workplace,
One Project, Micro Monitor, Micro Notify, are the key tools enabling TauLite to provide these Managed Support Services.