ITSM Managed services

Our main focus is delivering end to end services across IT aligning with the needs of the rest of the company and their customers. Ensuring accessible, monitored and performing ITSM systems, maximising the value from your ITSM solution.

 

We handle your operational challenges so that you can focus on your core business.

Support the TauLite Way:

Central Monitoring
Ensuring connectivity
Availability across time zones
Proactive monitoring
Urgency of resolution
Communication and tracking
Support SLA
Business hours or 24/7 support
International operations
Standby number, Helpdesk, Email support
Callout or On-site support

We offer the following ITSM specific services:

ITSM process workshop
Solution Architecture
Installation and upgrade projects
Health checks and Performance tuning
Back up and DR Services
1st, 2nd and 3rd  line support
Customisation
Integration
Reporting
CMDB Discovery

The following ITSM product functions are supported:

  • Service Request Management
    • Service Desk
    • Incident Management
  • Problem Management
  • Change and Release Management
  • Knowledge base management
  • Asset Management
  • CMDB configuration management
  • Single Sign On

  • Configuration Item discovery
  • Reporting
  • SLA Management
  • Self Service
    • Digital workplace
    • Smart IT
    • Chat

Products supported:

BMC Remedy ITSM,
BMC Digital workplace,
BMC Discovery