Database Administration Managed Services

Data is the foundation of everything your company does, so you’ll need a team of DBA specialists to make sure you’re getting the most out of it. Taulite delivers exceptional DBA experience, services, and strategies to ensure that your company gets the most out of its data so that you extract all of your other corporate assets.

Every managed DBA services customer benefits from the Taulite Way, which consists of a suite of tech-enabled solutions, which delivers great performance and availability at an affordable price.

Support the TauLite Way:

Central Monitoring
Ensuring connectivity
Availability across time zones
Proactive monitoring
Urgency of resolution
Communication and tracking
Support SLA
Business hours or 24/7 support
International operations
Standby number, Helpdesk, Email support
Callout or On-site support

OneProject, Micro Monitor, Micro Notify, are the key tools enabling TauLite to provide these Managed Services.

Managing more than 400 enterprise scale databases
Including Single, RAC, Multi-Tenant architecture, Exadata, Data Guard, Heterogeneous Services
APEX
Golden Gate

Windows SQL Server
Managing more than 100 SQL Server
Instances with 800+ databases
Including AO, Mirror, Single, Log shipping

Support services are available as a supplement to the company DBA team or as a full managed service, and in the following packages to suite the required support levels.

SOS Support	Level 1: Monitor and Reporting	Level 2: Admin	Level 3: Advanced
Includes:	SOS Support	Level 1: Monitoring and Reporting	Level 2: Admin
Diagnosis	On Premise or SAAS Non-Intrusive Micro Monitor: · Service Checks · Alarming · Dashboards · Notifications · Escalations	Monitoring and Report Support: · Respond to Alarms · Health Check Reports · Capacity Reports · Inventory · User Management	Perform Upgrades and Maintain Required Patch Levels
Plan of Action	Daily Health Check Reports Monthly Capacity Reports Inventory Report User Report	General Administration	Performance Improvements and Optimization
Resolution			Reliable Backup Process and Recovery
Recommendations			User Management
			Production, Stage, QA, and Development Data Refresh
			Custom Jobs, Data Summaries, Automation
Monday to Friday, 8am to 5pm	Monday to Friday, 8am to 5pm	24×7	24×7
3 Hours Consultancy Included	No Hours	5 Hours Consultancy Included	10 Hours Consultancy Included
Consultancy and Project Rate: 100%	Consultancy and Project Rate: 92%	Consultancy and Project Rate: 92%	Consultancy and Project Rate: 85%