The Service Management
Platform for your IT, Business
and IAM
TauLite offers Efecte on TauLite or Customer in country private
clouds, and with Efecte, leverage the TauLite Micro platform
across ITSM, Network Management, Monitoring, Messaging
& GEO mapping.
What is Efecte?
Efecte is a cloud-based service management software designed to help businesses streamline their operations and improve efficiency. It provides a range of tools and features for IT service management, asset management, identity and access management, and service catalog management.
Efecte is suitable for businesses of all sizes and industries, and it can be used to manage a variety of services, including IT services, HR services, finance services, and customer services. The software is highly customizable and can be tailored to meet the specific needs of each business.
“The Efecte platform is easy to use, offers a wide range of integrations, and allows agilely building and automating processes in the whole company.
Supporting products like ServiceNow, Efecte and BMC (Remedy, Discovery) enables TauLite to support small, medium, or large enterprise Customers.
Customers have the flexibility to host software in the public cloud, on premise or make use of the TauLite private cloud.
Using the TauLite private cloud enables small installations to save more on flexible licensing offering for Efecte.
The Efecte
Solution
With certified baselines for ITSM and ESM, a no-code technology with a fast implementation and out-of-the-box practices, workflows, and reports within the Efecte ITSM Solution, organization will recognize immediate benefits.
Efecte makes work seamless across different practices through a single-platform approach without independent modules.
The Efecte ITSM Solution includes:
- Service Management Practices such as incident, request, and change
- General Management Practices such as demand, information security management, and supplier management
- Service Configuration Management in the Configuration Management Database Base (CMDB)
- Technical Management Practices such as Deployment Management
- Flexible reporting tools where personal reports, views, and dashboards can be created for online viewing, presentation and exporting data.
Improve User Experience
- Easy and intuitive to use
- Codeless workflow design
- AI, robots
Ease Of Use
- Lists
- Collaborative tools like Kanban and chat
- Powerful, visual reporting
- Dashboards
- Hub for all end-user services
- Service Desk
Improve User Experience
- Flexible, scalable platform for all services
- Codeless workflow design
- Templates
- Data Card
Integration
- Microsoft Active Directory
- Microsoft Teams
- Discovery Tools like SCCM, Miradore
- Web API
- Integration to TauLite Micro
- Integrates with your existing tools
TauLite Micro
TauLite Micro – Integration to more applications is available through TauLite (SAAS) which makes available REST, https, Swagger interfaces.
- Monitoring, Alarming and Dashboarding, Escalations
- Messaging (Email, SMS, USSD, WA), sURL, Airtime
- ITSM (Efecte, Service Now, Remedy)
- Rating and Billing
Value / Cloud Offering
No hidden fees or complicated pricing structures allows organisations to select the method to obtain the Efecte platform which suits your organisationʼs requirements, strategy and budget.
- Quick and easy implementation
- Flexible, scalable platform for all services
Development
TauLite works together with its clients to develop shared successes by understanding the needs of today as well as helping to plan in an orderly and cost-effective way.
Digitizing and automating business processes like:
- Onboarding and off boarding of staff and resources
- Requesting, approving and supply of equipment
- Requesting, approving access to data or information or systems
Integration using Micro implementation ready integration services via SQL, SSH, HTTPS The TauLite experienced team of developers are available for customized requirements with the following technologies: SQL, Angular, Java, Micro Services, Message Queue, Oracle, MySQL, SQL Server, Linux, Windows
Training
To ensure the success and continued growth and benefit of the ITSM solution after the go-live date, TauLite provides user training of the activated solution(s), also empowering the organization to provide in-house training in future.
Support
Proper monitoring, back-up and protection provided by a well-trained staff will sharply reduce the number of problems that occur, but when they do, TauLite has the expertise to solve these problems quickly and without interrupting business.
- 24/7 Support • Dedicated Support phone number
- Dedicated Support email address • Service Levels • Escalation path
Insights
on the latest
webinars
Self-Service Modernization
As of today, it offers a user experience that is up to the latest world standards and is suitable for use cases ranging from IT and business services to the governance of identities and access requests.
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Cloud on Your Own Terms
Data residency and data security are utterly important topics to many companies. Nowadays it goes beyond just being GDPR compliant, with factors such as customer experience and product development being affected by it.
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One platform for all your
IT and Enterprise services
Cross-department collaboration and data sharing are, unfortunately, among the problems modern companies are still facing.
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Efecte Chat for Service
Management & Conversational AI
Efecteʼs new portfolio of conversational automation products gives our clients an opportunity to improve internal and external communication, increase efficiency.
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