Telecommunications Network Management

Uninterrupted service

In a fast paced, highly competitive space, organisations are constantly evolving. Organisations are scrambling to improve customer service and retention by cost-effectively satisfying the ever-growing expectations of their customers. Customers demand uninterrupted service. Operational support and system availability is assumed.

It is no longer good enough to fix issues when they occur. Engineers are required to know about developing issues before they escalate and resolve before Customers experience any discomfort. The days of Customers monitoring systems and alerting Organizations are over.

With increased pressure on support organizations, engineers cannot afford to waste time on thousands of emails, and constantly having to check if services are running or not. Automation of the monitoring process is nonnegotiable

Micro Monitor empowers the organisation to automate monitoring across business verticals

For IT, monitoring availability of servers, databases, URL endpoints, processes, processing capacity, performance and trends
For risk, tracking audit and security requirements, license usage
For business, financial data, operational workflow, milestones and usage data

Manager of Managers

Micro Monitor is positioned as a Manager of Managers to integrate to other best for purpose monitoring systems providing support for:

Single Alarm and Clear instead of many Events for the same incident
Automated Service Checks
Alarm Synchronization with other best for purpose monitoring systems
Generate, Clear Alarm interface for real time integration
Integration options to make use of SQL, SSH, REST, SNMP and other alarm integration protocols

CMDB

Micro Monitor maintain a central CMDB by real time and scheduled discovery of configuration items
Alarms are related to objects and classes as well as a managing elements and Network Types

eNOC

Micro Monitor, eNOC functionality empowers organisations to run a full Network Operation Center (NOC) to benefit from NOC functionality:

Alarm presentation
Dashboarding to show overall current status
Automated Notification via email, SMS
Callout – Automated Text to Speech
Escalation to ITSM platforms for Incident Management or TauLite OneProject
Reporting on alarms through filters, occurrence, frequency of alarms on objects

Customer portals

Finally Micro Monitor provides customer portals to request, order and track services configured on the monitored domain, enabling organisations to provide self service to their customers.